Click for Espanol or Portugues? 

When you click the 'Apply Now' button on any job at TeleTechJobs.com, you are immediately presented with an opportunity to review and either Accept or Decline the Privacy Agreement.  Essentially, the Privacy Agreement is designed to inform our applicants how TeleTech will manage any contact information provided to the company. 

To read the full privacy agreement, please return to apply now and before you select I Accept or I Decline, read the full statement.  You must accept in order to apply online with TeleTech.  Because Privacy Agreements do vary by country, we encourage you to contact your local TeleTech recruitment office with any additional questions. 

Check out our country-specific Facebook pages for locations:

• TeleTech Pilipinas
• TeleTech USA
• TeleTech Canada
• TeleTech Mexico
• TeleTech Costa Rica
• TeleTech IT Argentina
• TeleTech UK

 La Política de Privacidad

Al hacer clic en el botón “Acepto” en cualquier listado de empleo en TeleTechJobs.com, le presentamos inmediatamente la oportunidad de examinar y Aceptar o Rechazar la Política de Privacidad. Básicamente, la Política de Privacidad está diseñada para informarle a nuestros postulantes en qué manera TeleTech administrará cualquier información de contacto que usted le proporcione a la compañía.

Para leer la Política de Privacidad en su totalidad, por favor regresar a “Postúlate” y antes de elegir “Acepto” o “Rechazo” leer la declaración entera. Usted deberá de aceptar para poder continuar con la aplicación de TeleTech en línea. Debido a que los Acuerdos de Privacidad varían por país, le recomendamos que contacte su oficina local de reclutamiento de personal de TeleTech para mayor información.

Échale un vistazo a las páginas de Facebook especificas para cada país, para ver las ubicaciones:

• TeleTech Pilipinas
• TeleTech USA
• TeleTech Canada
• TeleTech Mexico
• TeleTech Costa Rica
• TeleTech IT Argentina
• TeleTech UK

 Portuguese

A Declaração de Privacidade

Quando você clicar no botão "Aplicar Agora", em qualquer vaga no TeleTechJobs.com, você é imediatamente levado a uma oportunidade, para ler, aceitar ou recusar o contrato de privacidade. Essencialmente, o acordo de privacidade tem como objectivo informar nossos candidatos como a TeleTech irá gerenciar todas as informações de contato fornecidas para a empresa.

Para ler o contrato de privacidade completo, por favor retorne para “aplicar agora” e antes de selecionar Aceito ou eu Declíno, leia a declaração completa. Você deve aceitar, a fim de candidatar-se online com a TeleTech.

Os acordos de privacidade variam de acordo com cada país, sugerimos que você entre em contato com o escritório de recrutamento local da TeleTech caso tenha quaisquer perguntas adicionais.

Confira nossas páginas específicas de cada país no Facebook para os seguintes locais:

• TeleTech Pilipinas
• TeleTech USA
• TeleTech Canada
• TeleTech Mexico
• TeleTech Costa Rica
• TeleTech IT Argentina
• TeleTech UK

 A job is what you are doing today. A career is built over a lifetime.

When you first apply for a particular role, the company evaluates whether you have the aptitude, skills, experience and education to fulfill that job.  Many times, there are several applicants with similar abilities, so it may come down to cultural fit or just the idea of how you will fit into the current team.  There are assessments, realistic job previews, and interviews in the process... all designed to determine whether or not you will succeed in the role today and into the future.  Likewise, while going through the application, interview and selection process, you are making similar evaluations.  Is this a company or a team in which I would like to work?  Is it the right role for me?  There is no perfect formula.  No one way to say this is the 'perfect' fit.  There is only, "Do we believe this role works for both the company and the candidate?"  If the answer is a resounding, 'yes,' then you receive that exciting call... the offer of employment.

TeleTech is a global organization hiring literally thousands into a variety of jobs every year.  The company represents a world of opportunities for those that would like to accept a job and build a career. 

A career is a personal choice and is built over time.  Many start in one job and grow their career within that same job or job family by becoming continuously better in that role.  A customer service associate who has been in the same role for several years will naturally become better over time.  Others may start with what is considered an entry level position and grow by changing positions in essentially the same field.  For instance, I have many friends who started their human capital career as an assistant, later moved on to become a generalist, then develop a specialization in say training, compensation, or benefits.  Still others build the foundation of their career in one field and it changes over time based on their current interests.  A career-minded individual might choose to stay in one company, similar to the success story of Tim Weber, or might choose to grow over time by moving to different organizations. 

One piece of cherished advice I received early in my career is to be open to opportunity.  And from my experience, that opportunity may present itself in all shapes and sizes.  Some opportunities seem to come from left field; while others are opportunities that I've made for myself, like my choice to return to school.  Regardless, each one has helped to build my personal career path.  Each opportunity that I have chosen to take advantage of has helped to make me the individual that I am today.  It is the combination of these unique experiences that I bring to my employer.  There are many others who are capable of performing my job, but I do it slightly differently because of my experiences and who I am.  I am a product of my career path and my other life experiences.

Regardless of whether you are looking to obtain your next job or building a career, we thank you for considering TeleTech.  Learn more about TeleTech Career Paths and current Job Openings.  And learn more about TeleTech and our world of opportunities with TeleTech, Revana, Peppers and Rogers Group, iKnowtion, eLoyalty and Percepta.

As I opened up the page today to write down some thoughts, I simultaneously picked up my cup of coffee.  Well, in my case, it's actually chai, but the concept is the same... The paper it was resting upon was a project I've been working on for sometime.  I've been sharing the concept with others in the organization and somehow my point was just not really hitting home.

Glaring down at the paper the cup had been resting upon, I noticed a ring.  I realized that the ring was circling some wording towards the bottom of the page.  And then it hit me.  It was like a sign.  That area that was circled was actually the most important thing on the page.  And it was at the bottom of the page.  I had made a major mistake in forgetting my own writing rule... the "Rule of Thumb." 

To demonstrate the Rule of Thumb, pick up a piece of 8-1/2x11 paper.  If you grabbed it naturally, about 1/4 to 1/3 of that paper will be resting above your thumb.  What is above the thumb is the area that is most likely to get read and noticed.  Therefore, that's how much room you have to make an impact on your reader.  I realize today that most resumes are actually reviewed on a computer screen, but the Rule of Thumb still applies.  In most cases, this is approximately the same amount of space you have on the first screen of a computer without having the reader scroll down.  It's the first impression of yourself on paper.

Visual Impact

Yes, looks do matter. 

• Use an easy-to-read font and only one throughout.  You may use different font sizes, bold, and italicize, but keeping with just one font style helps maintain the reader's flow. 
• Maintain white space on the page.  This is a marketing concept that shows that fewer, impactful words, are more likely to be read than a whole bunch of text.
• Use bullets for particularly important points.

Contact Information

• Proofread your contact information carefully.  About 20% of resumes do not turn into interviews simply because the recruiter could not contact the individual.  And it's especially easy to overlook a typo in something like your email address.
• Do only include ways to contact you that you check regularly.  For instance, if you don't check your voice mail at home regularly, leave that number off and only include your cell phone.
• Do include a personal email address.  I recommend one that has your name in it if possible.  Avoid cutesy, potential discriminators (like 'mommy of'), and hobbies.

What to Highlight

Well, of course there are a lot of schools of thought on this one, but here's what I've seen... There is no real secret or right way, but it is important to customize the beginning of your resume to really fit the job for which you are applying.  Just because you have done a lot of varied things, you don't need to share them all.  Just the ones that that particular recruiter is interested in.  For instance, perhaps you are applying for a role as a Customer Service Representative.  In your work history you have also been in warehousing and a government role, neither of which included any public contact.  These are both great experiences, and you will want to include them in your work history.  However, in the opening, I recommend highlighting your previous work history, experience and skills that can be directly transferrable to the new role for which you are applying.  These might include other customer service positions, retail, hospitality, entertainment or other public contact types of roles and experiences.

Now what do you call the opening?  Some recommend calling it an Objective, others say use something like Summary of Qualifications, others say not to title it at all.  It's really up to you.  My personal recommendation is to use a heading that includes the job title for which you are applying.  Maybe something like "Qualifications as a Customer Service Representative I." Now remember, my point of view comes from the digital age of keywords.  If you want to get noticed, keyword it. 

Good luck in your job search!

New Infographic
Being a TeleTech Customer Service Representative means...

You are:

• Friendly & Outgoing
• The one who makes people happy
• Passionate & Motivated

You get:

• Education opportunities
• Employee rewards
• Competitive salary
• Advancement potential
• Employee discounts
• Bonuses
• Career opportunities
• Retirement savings

You help:

• expedite
• facilitate
• serve clients
• communicate
• simplify
• build loyalty

You are a part of:

• 40,000+ global employees
• Speaking 42 languages
• with 3.5 million customer interactions every day

You CAN!

• Start Your TeleTech Career Today
• TeleTechJobs.com

Join the Conversation

• Facebook.com/TeleTech
• Twitter.com/TeleTech
• Linkedin.com/company/TeleTech
• Foursquare.com/TeleTech
• YouTube.com/TeleTechTube

Our core values are what define us as individuals, teams, and an organization.  The Values in Action (ViA) award program links employee behaviors to our company values of trust, respect, integrity, passion, and communication.  TeleTech employees worldwide are eligible both to receive the award and to nominate others whose commitment to our values has been demonstrated in the workplace.

For the fourth quarter of 2011, the top local award winners were submitted to the selection committee for consideration for the exclusive global award.  We are excited to announce the following global winners who have earned this very prestigious honor.

• Justin Campbell – Coordinator, Human Capital – Morgantown, U.S.
• Jericho Dignadice – Specialist, Social Media – Iloilo, Philippines
• Gabriel Encinas – Manager, Service Delivery – Santa Rosa, Philippines
• Mae Anne Ricalde – Team Lead, Service Delivery – Lipa, Philippines
• Maria Fernanda Rodriguez – Associate – Oviedo, Spain
• Trevor Russell – Specialist, Quality Assurance – Halifax, Canada
• Brian Schamp – Manager, Human Capital – Uniontown, U.S.
• Daniel Wiebe – Schedule Broker, Workforce Management – Kalispell, U.S.

Global winners will receive a valuable prize package which includes a trophy, recognition certificate, cash award, and the option to select an elite prize from the ViA online prize catalog.  Congratulations on this achievement, and thank you for representing the very best of TeleTech!

Have you ever made a mistake at work?  Well, of course you have.  We all have.  I call mine "my human moments." 

Mistakes are a fact of life.  According to the Bing dictionary, the very definition of a mistake is "an incorrect, unwise, or unfortunate act or decision caused by bad judgment or a lack of information or care."  Mistakes can happen for a myriad of reasons.  For me, it's usually that I'm just not paying full attention, multitasking, or going too fast to think before I act. 

Making a mistake at work is going to happen.  It's not necessarily a bad thing that you made a mistake.  What makes a better employee is how you deal with the mistake and what you do to ensure that you or others mitigate the opportunity for the same mistake to happen in the future.  I know, you are probably embarrassed or concerned about the consequences.  From personal experience, I have found the best way to deal with a mistake is just to outright own it.  Admitting that you made the mistake allows you to take the next step.... Action to repair any damage made.  The mistake cannot be undone, but I believe the sooner we take action, the better.

Learn from my experience with making many mistakes over the years... Join with me and own your "human moments."

What makes a great employee varies greatly from position to position, employer to employer.  Yet I have observed one trait that seems to be valued in employees, no matter what the pay grade.  It is not about education, though education is needed.  It is not about the skills, though the skills are essential.  It is not about creativity, though employers definitely appreciate a creative thinker. 

So what is it?  It is reliability. 

Woody Allen once said, "90% of success is just showing up."  I'm not sure I'd personally go that far, but the idea is spot on.  Ask any manager, with nearly any company, and those that they consider to be on their top performers list tend to be the ones that do show up day in, and day out.  I'll add to this and say, "with a great attitude."  I call it being present in both body and mind.  Simple concept, right?  You can only do your job if you are at your job.  You can only be a top performer of your duties and get your projects in on time if you are present and interested in being a top performer. 

So what value do employers place on reliability? Interestingly enough, it is not always a trait that is considered on a performance review.  Rather, the presence or lack of reliability will show up in other areas.  When an employee has an inordinately high number of absence, this can affect the other members of the team who have to pick up the slack.  Because this employee has taken off time in the middle of a project, the deadline may suffer.  It is a domino effect.

So how do you show your reliability? I like to think of it as an appointment at my dentist.  If I don't show up, I'm still charged for the appointment.  It's a commitment and there is a value attached to it.  Consider work to be a commitment.  I recommend that when you commit to an interview and show up and be early.  If you've accepted another job offer first, call the employer and let them know.  It's both courtesy and can affect your own personal employment brand.  You never know when you might interview with someone later that works for the employer.  Accept the job offer and be ontime for training.  Plan any time off after your first few months of employment.  Take time off when you need it, but be up front about it. 

The value of your time to your employer = your total compensation package.  The value of reliability = PRICELESS.

If you were to ask a group of random employers what is their best source of 'great employees,' the largest percentage of them would say referrals.  Referrals are typically those hires that are sent to them through current or former employees of the company, friends of employees or through community organizations. This is the same at TeleTech.  The largest percentage of TeleTech new hires come from the group of people that have been referred into work at TeleTech, especially by current employees, than from any other single resource. 

Why do referrals work for businesses?

Referrals tend to be a great resource for employers for a variety of reasons.  The two primary reasons that it works is:

• The employee probably already has some basic idea about the job (from their friend or family member)
• And they already have built a personal relationship with a future coworker. 

How Can You Get Referred?

Armed with the knowledge that a majority of employers tend to look favorably upon candidates that are referred into them, how can you benefit from this knowledge?  Through networking.  Some think of networking as going to a business after hours and shaking hands or to a professional meeting.  This is a part of it, but there is so much more.  And those that learn to effectively use their network, will score more interviews and ultimately a stronger position. 

Networking in its simplest form is just talking to other people and learning ways that you might be able to benefit them (either today or in the future) and that they might be able to benefit you.  Every one of us already has a network, though some are larger than others.  Your first level network consists of all the people that you know.  This can include friends, family members, teachers, community members that you might come into contact with, and more.  Your second level network is all of the people that they know and so on.  Social media has expanded this even further to include anyone within several degrees of your 'friends' or 'connections.'

What's the best way to utilize your network? 

The most common mistake with those that are networking for their next job is to just reach out and let everyone know that you may be looking for a job.  While you certainly want to market that to your friends and family, this does not help your network help you.  It is in our nature as humans to want to help our fellow man.  So make it easy for your network members to help you. 

Here's some simple steps to getting referred into your next employer.

• Know Yourself -- Be very clear to yourself what type of work you are seeking.  While it may sound enthusiastic to say, "I'll do anything."  Interviewers know this is not really the case, nor are you qualified for just anything.  Be ready to define the types of skills you have, the types of jobs you are willing to do, and how you could have a positive impact on a potential employer. 

• Be Specific -- Related to the first, be specific about not only the types of jobs you are interested in, but also the employers.  If you find a job through another source, like a job board, reach out to your network.  Do you know someone or someone that knows someone that works for that employer?  Then ask to be referred into the employer.  This also goes back to human nature.  Once we are happily employed, we may not even realize what opportunities are available within our own employer.  Make it easy for your network to refer you by letting them know that you say a position listed that you have an interest in.  Send them your resume and ask for an introduction either to the hiring manager or the recruiter in charge of that area. 

• Do The Paperwork -- Online applications are time consuming.  However, they are there for a reason.  Employers need the information at some point to be able to hire you.  Even though you have been referred, also go through the process of completing the organization's online application or other information requested.  This makes it easier for the recruiter as they will at some point in time have to have you in their system.  Again, you want to make it easy for them.  When you do this, be sure to include your network contact's information.

• Follow Up -- Whether or not you receive the job or even just a simple call back, be sure to follow up with your network contact.  Let them know where you are in the process.  And thank them for their time. 

Remember, your network can help you get noticed.  The rest is up to you.

Each separate customer service interaction is to a customer experience as a petal is to a beautiful flower.  Picture in your mind a deep red, fragrant rose.  You can see it, smell it, and touch it.  You can feel it's soft texture.  You might even be able to imagine hearing the bees busy in their daily routine around the rose bush.  All of this creates an experience of the rose. 

Now image that you pluck one petal off of that rose.  Did it keep its aroma?  Are the remaining petals still soft to the touch?  Is it still a rose?  Absolutely.  A rose is a rose.  Yet somehow, it is a little bit less of one.  Attempting to glue the petal back on just doesn't work.  That petal will simply wilt.  This is similar to a customer experience.  One individual transaction may or may not break the entire experience, and yet it somehow suffers just a little. 

Now think of your favorite restaurant or coffee house.  Is it just the food or the coffee you are purchasing?  Absolutely not.  You are buying an experience.  Is the establishment busy and loud with vibrant colors; or is it quiet with subdued music and candlelight?  Do you serve yourself or have to stand in line?  It is all a part of the total customer experience.  And you know what to expect the next time you come in.  Now imagine being able to bottle that customer experience... to package it somehow with a nice little bow.  That's the path that TeleTech has taken... an end-to-end customer experience for our client's customers. 

At TeleTech, we hire a lot of great customer service and technical service representatives.  These valued employees are the front line and sometimes the most "visible" people in our company.  They play a very important role... delivering great customer service to our clients' customers.  TeleTech employees deliver millions of customer service interactions every day.  And all of us have been on the consumer end of a customer service transaction.  We encounter customer service when we're shopping at the local store, purchasing online, even when we have a plumber come out to fix our pipes.  Most of us know what good customer service looks and feels like.  It's all part of the bigger picture called a customer experience.

That is how TeleTech is now building careers.  Yes, TeleTech hires many customer service representatives in its delivery centers. It is a noble career choice.  The customer service representative is the petal to rose.  And now, in addition to the customer service representatives, TeleTech and its family of companies are also building careers by further helping our clients to build a complete customer service experience for their customers.

This means we are also building careers.  Some of these careers are for sales professionals to build value for our clients, technology professionals to help build the systems to deliver great customer service for our clients, consultants to help our client's identify opportunities in their customer service cycle, and analysts and statisticians who have mastered the ability to predict customers' behaviors.  It means being a part of a grander design... the ability to deliver great customer service in turn building a great customer experience for our clients' customers.

Bloggers' Note:  TeleTech Holdings, Inc. provides end-to-end customer experience service for partners to help them build a better experience for their customers.  Our family of companies includes TeleTech, Direct Alliance Corporation, eLoyalty, Peppers and Rogers Group, and now iKnowtion. 

I was in a particularly contemplative mood the other day and was just watching my three dogs play.  We have Lady, the matriarch of the group.  She is a 13-year-old, 85-pound black lab.  While her hips don't let her move like she once did, she still has the heart of a 4-year-old and will put in her best effort.  Then comes Taylor.  Taylor is a 3-year-old, yellow lab with the energy to match.  Taylor is a bit goofy, overzealous, and is like a big kid.  She sometimes gets so excited as to trip over her own feet.  Then comes Annie.  Annie is my 2-year old Pembroke corgi.  She is the smallest of the bunch, but don't tell her that. She is spunky, determined, and sometimes a bit hard-headed. 

So why am I talking about my dogs?  On this particular day, I had been thinking about my team and the idea of what makes the 'ideal employee.'  In their play, I realized that I saw Annie displaying some of those qualities that I appreciate in a great coworker.

We all bring different skills and abilities to an organization.  The diversity of those talents, when combined, is what makes an organization great.  Yet there are similarities that most companies, including TeleTech, look for when looking to build its talent base.  It's a spectrum with extremes on both sides and yet, Annie's playful afternoon, showed me how to balance the extremes.

Annie is only about 18 inches tall, and about 3 feet long.  Corgis were originally bred to herd cattle.  She is the smallest of the three dogs, but as I mentioned earlier, she doesn't know it.  She has the heart of a lion and thinks she rules the roost. 

I observed the trio playing with a few toys on their own.  They had a stick (that looked a bit too much like a piece of my porch, but that's a story for another day).  Taylor was running up the stairs and dropping the stick down.  Lady, in her wisdom, would wait at the bottom of the stairs while the other two ran themselves ragged up and down.  The labs usually reached the stick at the same time.  Annie spoke up regularly to let the others know that this was a team effort.  She would then grab one end and help them carry it back to the bottom of the stairs.  This show of both empowerment and team work displayed ideal employee quality number one.

Annie Quality #1:  Team player that is willing to stand up for what's right.

Taylor is much larger than Annie.  Taylor can jump up on just about anything in the backyard without a second thought.  Annie usually tries to follow.  There are railroad ties stacked about four feet high.  Taylor took a running leap off.  Annie started at full force after her, then came to a screeching halt.  She looked around and found that she could actually cut off Taylor in her path, not by leaping off to a depth taller than she is, but by going around and squeezing under the a bush where Taylor couldn't fit. Annie was able to evaluate the risk and capitalize on her talents to mitigate them. 

Annie Quality #2:  Risk Taker with the ability to capitalize on strengths to mitigate those risks.

Annie continued to be in the moment, playing hard with the other two for more than an hour straight.  When they were done with their activites, all three, including Annie, laid down and left the play behind.  It took her only moments to go from full speed to fully relaxed.  She was in complete and utter recharge mode for when she'd need that energy again.  I believe this is a truly admirable quality.

Annie Quality #3:  Hard worker that knows how to relax.

This particular afternoon put a new meaning for me to the phrase, "Work like a dog."  Bringing the balance to her life, Annie has displayed to me qualities that I strive for in work, play, and life in general.  Thanks Annie.

Tim is a true TeleTech success story.  Knowing Tim had been with TeleTech for more than 15 years and had built a career from the ground up, I decided to learn more.  In my research, the first thing I ran across was his profile on a popular professional networking site, which I believe says a lot all in itself about Tim.  His heading simply reads, “Business Leader and Dad.” 

He has both excelled in his career with the company, while building a family which includes his wonderful wife, Lily, and three adoring children Jaazaniah, Timothy, and Jireh.  Both a social and technology-savvy gentleman, Tim’s social media updates one minute could be about the latest and greatest technology in Human Capital, selection, or social networking.  The next will include his frolics at the local park with one of his children or latest proud moment at the parent-teacher conference. 

Tim started his career as a TeleTech customer service associate.  He understands that the business of TeleTech is to help our client companies satisfy their customers.  This knowledge and understanding about the purity of managing a strong customer service experience helped Tim propel over the past 15 years through a variety of positions.  His job titles with TeleTech have included OJT Coach, Supervisor (Team Lead), Trainer, and Instructional Designer.  He continued his growth within Learning & Leadership Development as Manager, Sr. Manager and Director.

Today, Tim has transitioned his talent to supporting the selection of more great talent globally for TeleTech in his current role of Director of Global Selection and Talent Management.   This team supports how TeleTech assesses the skills of future TeleTech associates, with Tim’s specialty being cross-cultural communication skills.  At the end of the day, Tim is continuing to build and foster the great customer service skills that he once brought to the front lines himself by helping to select the best candidates to provide these services on behalf of the global TeleTech clients.

So you’re ready for a new job.  Now it is time to find that perfect one for you.  The job search is a job all in itself and most of us, while an expert in our chosen professions, are ill-prepared for what’s ahead.  I like to recommend breaking down the sometimes daunting idea of a job search into smaller manageable pieces.  Today, I’d like to focus on a tactic to keep job opportunities flowing into you through RSS feeds.

As you have probably already discovered, the majority of job search today is conducted electronically.  You search through job boards and company websites like TeleTechJobs.com.  You apply online through an applicant tracking system. You may connect with the recruiter through a social media site like LinkedIn.  Then later set up your interview schedule via email.   It’s all mass media, mass communications, and can feel very impersonal.  Savvy job seekers are now organizing this massive amount of information to their advantage by receiving jobs, articles, and research about the companies you are interested in through RSS feeds.

What is RSS?

RSS stands for Really Simple Syndication. It's an easy way for you to keep up with news and information that's important to you… your jobs, your industry, your potential employers.  This content is called a feed.  The information is then stored and waiting for you when you are ready to view it.  And, as an added bonus, it keeps your email inbox clean.

How Do I View RSS?

All you need is an RSS reader.  Many email software providers like Microsoft Outlook and custom home page providers have RSS readers embedded or there are literally hundreds that you can download from the web.  They’re free.  Find one that works for you.

How Would I Use RSS to My Advantage?

Let’s say you’ve done some searches online through major job boards, niche job boards, and company websites.  When you’ve found a few sites that seem to fit your interest, look for the orange and white RSS symbol.  Click on that button and you’ll find the link to subscribe.  For the shrewd job seeker, most of these websites RSS subscriptions will allow you to customize the information that will appear on the search, by getting very granular in your navigation on the page even before you click on it.

TeleTechJobs.com has RSS feeds available for both our jobs and our blog content.  To subscribe to the TeleTechJobs.com jobs feed, go to the Advanced Search page.  Conduct the search that best represents the types of jobs you are seeking.  For instance, say you are looking for Customer Service jobs in the Philippines, make those selections first.  Click the SEARCH button.  Once you generally have the search parameters down, click on Subscribe to RSS.  You can then grab the link and put that into your RSS reader.  As new jobs hit our website that fit your interest, they will automatically go to your personal reader… Personalize job search fed to you just-in-time.

Interested in receiving the TeleTechJobs.com bloggers’ advice on a regular basis?  On the Career Blog page, you can subscribe to the blog to come to your RSS reader at the top of the screen… or select a favorite blogger and subscribe to just that feed.

RSS is designed to take large amounts of information and then filter it down to just what’s important to you… perfect for your customized job search.

Se você fosse perguntasse a um grupo de empregadores aleatórios qual é a sua melhor fonte de "excelentes funcionários", a maioria deles diria que são as indicações. As indicações são normalmente aqueles candidatos que são enviados a eles através de funcionários atuais ou antigos da empresa, amigos de funcionários ou através de organizações comunitárias. Na TeleTech isso é igual. A maior parte das novas contratações da TeleTech vêm do grupo de pessoas que foram indicadas de maneira interna na TeleTech, especialmente pelos funcionários atuais, mais que por qualquer outro simples recurso.

Porque as indicações funcionam para os negócios?

As indicações tendem a ser um excelente recurso para os empregadores por uma variedade de razões. As duas razões principais de que elas funcionam são:

• O funcionário provavelmente já tem alguma idéia básica sobre o trabalho (através dos seus amigos ou familiares).
• E eles já criaram uma relação pessoal com um futuro colega de trabalho.

Como você pode ser indicado?

Armado com o conhecimento de que a maioria dos empregadores tende a olhar com bons olhos para os candidatos que são indicados a eles, como você pode se beneficiar desse conhecimento? Através das redes sociais. Alguns pensam nas redes de contatos como ir a uma empresa ou a uma reunião profissional depois do horário de trabalho e fechar um negócio. Isto é uma parte, mas existe muito mais. E, aqueles que aprendem a usar de maneira eficaz a sua rede, marcarão mais entrevistas e, finalmente, uma posição mais sólida.

A criação de redes de contatos em sua forma mais simples consiste em simplesmente conversar com outras pessoas e aprender formas de poder beneficiá-las (tanto hoje como no futuro) e que elas possam beneficiá-lo. Cada um de nós já tem uma rede, embora algumas sejam maiores que outras. Sua rede de nível primário consiste de todas as pessoas que você conhece. Isso pode incluir amigos, familiares, professores, membros da comunidade com os quais você possa entrar em contato, e muito mais. Sua rede de nível secundário são todas as pessoas que eles conhecem, e assim por diante. A mídia social expandiu isto ainda mais ao te permitir a inclusão de qualquer pessoa que se encontre a vários níveis de você, dentro da rede de seus "amigos" ou "conexões.

Qual é a melhor forma de utilizar sua rede de contatos?

O erro mais comum com aqueles que estão em uma rede à procura do seu próximo trabalho é apenas informar a todos que eles podem estar à procura de um emprego. Enquanto eles certamente querem anunciar para os seus amigos e familiares, isso não os permite ajudá-lo. Está em nossa natureza como seres humanos, querer ajudar nossos semelhantes. Assim que, facilite a situação, para que os membros da sua rede possam ajudá-lo.

Aqui estão alguns simples passos para conseguir ser indicado para seu próximo empregador.

• Conheça a si mesmo -- Tenha muito claro qual tipo de trabalho você está procurando. Embora possa parecer entusiasta dizer: "Eu farei qualquer coisa". Os entrevistadores sabem que esse não é realmente o caso, nem você está qualificado para qualquer coisa. Esteja pronto para definir os tipos de habilidades que você possui; os tipos de trabalhos que está disposto a fazer e como você poderia ter um impacto positivo sobre um potencial empregador.
• Seja específico -- Em relação ao anterior, seja específico, não só sobre os tipos de trabalhos que você está interessado, mas também os empregadores. Se você encontrar um emprego através de outra fonte, como uma placa do trabalho, informe à sua rede. Você conhece alguém, ou alguém conhece alguém que trabalha para o empregador? Em seguida, peça para ser indicado para o empregador. Isso também volta para o lado da natureza humana. Uma vez que estamos felizes empregados, podemos até não perceber as oportunidades que estão disponíveis dentro da nossa própria empresa. Torne mais fácil para a sua rede indicá-lo informando-os que você tem interesse em uma posição listada. Envie o seu currículo e peça para ser apresentado para o gerente de contratação ou o recrutador responsável por essa área.
• Registre sua informação -- As candidaturas online são demoradas. No entanto, eles estão lá por uma razão. Os empregadores precisam da informação em algum ponto, para poder contratá-lo. Mesmo que você tenha sido indicado, você também passa pelo processo de completar a candidatura on-line para a empresa, ou outras informações solicitadas. Isto facilita a situação para o recrutador à medida que ele em algum ponto tem que tê-lo no sistema. Mais uma vez você quer facilitar a situação para eles, quando fizer isso, não se esqueça de incluir suas informações de contato de rede.
• Acompanhe -- Se você vai ou não aceitar o trabalho ou até mesmo retornar uma simples chamada, não se esqueça de acompanhar com a sua rede de contatos. Informe-os onde você está no processo. E agradeça pela ajuda.

Lembre-se, sua rede pode ajudá-lo a ser notado. O resto é com você.

Si usted le preguntara a un grupo de empleadores al azar cuál es su mejor fuente de "empleados excelentes", la mayoría de ellos diría que son las referencias. Las referencias son típicamente los candidatos que les son enviados a través de los empleados o ex empleados de la compañía, de los amigos de los empleados o de las organizaciones de la comunidad. Lo mismo sucede con TeleTech. La mayor parte de las nuevas contrataciones de TeleTech provienen del grupo de personas que fueron referidas a TeleTech, sobre todo por los empleados actuales, más que de cualquier otro recurso.

¿Por qué los referidos funcionan para las empresas?

Los referidos tienden a ser un gran recurso para los empleadores por distintas razones. Las dos principales son:

• El empleado probablemente ya tiene una idea básica sobre el trabajo (proporcionada por su amigo o familiar).
• Y ya ha construido una relación personal con un futuro compañero de trabajo.

¿Cómo puede usted ser referido?

Contando con la información de que la mayoría de los empleadores tienden a ver con buenos ojos a los candidatos que les son referidos, ¿cómo puede utilizar esta información a su favor? A través de las redes de contactos. Algunos piensan en las redes de contactos como en ir a una reunión profesional o de negocios fuera del horario de trabajo y cerrar un trato. Ésta es una parte, pero hay mucho más. Aquellos que aprenden a utilizar eficazmente sus redes de contactos consiguen más entrevistas y, finalmente, una posición más fuerte.

La creación de redes de contactos en su forma más simple consiste sencillamente en hablar con otras personas y en aprender maneras en las que usted podría beneficiarlos (ya sea hoy o en el futuro) y en las que ellos podrían beneficiarse de usted. Cada uno de nosotros ya pertenece a una red, aunque algunas son más grandes que otras. Su red de primer nivel está conformada por todas las personas que conoce. Esto puede incluir a amigos, familiares, maestros y miembros de la comunidad con quienes podría entrar en contacto, y más. Su red de segundo nivel está conformada por toda la gente que ellos conocen, y así sucesivamente. Los medios sociales han ampliado esto incluso más allá, al grado de permitirle incluir a cualquier persona que se encuentre a varios niveles de usted dentro de las redes de sus 'amigos' o contactos.

¿Cuál es la mejor forma de utilizar sus redes de contacto?

El error más común de quienes están utilizando sus redes de contactos para encontrar su próximo empleo es simplemente contactarlos y hacerles saber están en busca de trabajo. Mientras que ciertamente ellos desean hacer esto del conocimiento de sus amigos y familiares, esto no ayuda a su red de contactos a ayudarles. Está en nuestra naturaleza como seres humanos querer ayudar a nuestro prójimo. Así que facilite el proceso para que los miembros de su red puedan ayudarle.

A continuación se presentan algunos simples pasos para conseguir ser referido a su próximo empleador.

• Conózcase a usted mismo -- Sea muy claro con usted mismo en relación con el tipo de trabajo que está buscando. Si bien podría sonar muy entusiasta decir: "Podría hacer cualquier cosa", los entrevistadores saben que éste no es realmente el caso, y que usted no está cualificado para llevar a cabo cualquier tipo de labor. Prepárese para definir los tipos de habilidades que posee, los tipos de trabajo que está dispuesto a hacer, y cómo podría causar una impresión positiva en un posible empleador.
• Sea específico -- En relación con el primer punto, sea específico, no sólo acerca de los tipos de trabajo que le interesan, sino también en relación con los empleadores. Si usted encuentra un trabajo a través de otra fuente, como una bolsa de trabajo, contacte a su red. ¿Conoce a alguien que trabaje para ese empleador o a alguien que conozca a alguien que trabaje ahí? Si es así, solicítele que lo refiera al empleador. Esto también se remonta a la naturaleza humana. Una vez que somos empleados felices, es posible que no nos demos cuenta incluso de las oportunidades que están disponibles dentro de nuestra propia empresa. Facilítele a sus redes de apoyo que lo refieran, haciéndoles saber que usted tiene interés en una vacante. Envíeles su currículum y solicíteles que lo presenten, ya sea con el director de recursos humanos o con el reclutador a cargo de esa área.
• Registre su información -- Las postulaciones en línea consumen tiempo. Sin embargo, están ahí por una razón. Los empleadores requieren en algún momento la información necesaria para poder contratarlo. A pesar de que usted haya sido referido, no deje de pasar por el proceso de completar la solicitud en línea de la empresa, o de proporcionar cualquier otra información que le sea requerida. Esto hará el proceso más fácil para el reclutador, ya que en algún momento tendrá que incluir su información en su sistema. Recuerde: Es usted quien quiere facilitarles el proceso a ellos. Al hacer esto, asegúrese de incluir la información de su red de contactos.
• Dé seguimiento -- Independientemente de si usted obtiene o no el trabajo, o incluso una simple llamada de vuelta, asegúrese de actualizar a su red de contactos. Hágales saber en qué parte del proceso se encuentra. Y agradézcales por su tiempo.

Recuerde, su red puede ayudarlo a hacerse notar. El resto depende de usted.

Cada interação individual de atendimento é para a experiência do cliente, como uma pétala é para uma bela rosa. Visualize em sua mente uma rosa vermelha escura perfumada. Você pode vê-la, cheirá-la e tocá-la. Você pode sentir sua suave textura. Você pode até mesmo ser capaz de se imaginar ouvindo as abelhas em sua rotina diária em torno da roseira. Tudo isso, cria uma experiência em relação à rosa.

Agora, imagine que você arranca uma pétala dessa rosa. Ela mantém seu aroma? As pétalas restantes continuam suaves ao toque? Ela ainda é uma rosa? Com certeza. Uma rosa é uma rosa. Contudo, de alguma maneira, é um pouco menos que uma rosa inteira. Tentar colar a pétala, simplesmente não funciona. Essa pétala vai simplesmente murchar. Isto é semelhante à experiência do cliente. Uma operação pode ou não, destruir toda a experiência do cliente, e ainda de alguma forma, sofrer só um pouco.

Agora pense em seu restaurante ou cafeteria favorita. O que você está comparando são somente a comida ou o café? Claro que não. Você está comprando uma experiência. O estabelecimento está cheio, ruidoso e com cores vibrantes, ou está tranqüilo, com música suave e luz de velas? Você serve a si mesmo ou tem que esperar na fila? Tudo isso faz parte da experiência total do cliente. E você sabe o que esperar da próxima vez que voltar. Agora, imagine-se capaz de engarrafar aquela experiência do cliente... Empacotá-la de alguma forma com um pequeno laço bonito. Esse é o caminho que a TeleTech tomou... Uma experiência do cliente de ponta a ponta para os clientes do nosso cliente.

Na TeleTech, nós contratamos um grande número de excelentes representantes de atendimento ao cliente e suporte técnico. Estes valiosos funcionários são a linha de frente, e algumas vezes, as pessoas mais “visíveis” em nossa empresa. Eles desempenham uma função muito importante... Prestar excelente atendimento para os clientes do nosso cliente. Os funcionários da TeleTech realizam milhões de interações de atendimento ao cliente todos os dias. E todos nós, já fomos um consumidor em uma operação de atendimento ao cliente. Nós encontramos o atendimento ao cliente quando estamos comprando em uma loja, comprando online, até mesmo quando temos um encanador consertando nossos canos. A maioria de nós sabe e sente o que é um bom serviço de atendimento cliente. Tudo isso faz parte do grande cenário chamado experiência do cliente.

Assim é como a TeleTech agora está construindo carreiras. Sim, a TeleTech contrata muitos representantes de atendimento ao cliente em seus centros de prestação de serviços. Essa é uma nobre opção de carreira. O representante de atendimento ao cliente é a pétala para a rosa. E agora, além dos representantes de atendimento ao cliente, a TeleTech e sua família de empresas também estão criando carreiras para, além disso, ajudar os nossos clientes a construírem uma experiência completa de serviço ao cliente para os seus clientes.

Isto significa que também estamos construindo carreiras. Algumas destas carreiras são para que os profissionais de vendas criem valor para nossos clientes; que os profissionais de tecnologia ajudem a criar os sistemas para fornecer excelente atendimento para os nossos clientes; que os consultores ajudem nossos clientes a identificarem oportunidades em seu ciclo de atendimento ao cliente e analistas e estatísticos que dominaram a habilidade de prever o comportamento dos clientes. Isso significa fazer parte de um projeto grandioso... A habilidade para fornecer excelente atendimento ao cliente, por sua vez, criando uma excelente experiência para os clientes dos nossos clientes.

Nota dos Bloggers: A TeleTech Holdings, Inc. fornece uma experiência de atendimento ao cliente de ponta a ponta para seus parceiros, para ajudá-los a criarem uma melhor experiência para seus consumidores. Nossa família de empresas inclui a TeleTech, a Revana, a eLoyalty, a Peppers and Rogers Group e agora a iKnowtion.

TeleTech’s Values in Action (ViA) program recognizes employees who exhibit our values of trust, respect, integrity, passion, and communication. These values are the cornerstone of what makes our company an industry leader and a great place to work.

Each quarter, all TeleTech locations have an allocation of local award winners who are nominated by their peers. The very best of the local winner nominations are considered for the exclusive global award. Recently, Q2 2013 local winners were announced across the organization.  The following is our list of esteemed local recipients.  Be sure to congratulate your coworkers at your site and across the globe:

Chatting through the TeleTech social media channels, I recently had the chance to virtually meet one of our many employees who work in the USA TeleTech@home division.  Ray Osborne is an industry correspondent, a part-time TeleTech@home employee, and a student furthering his education.  He's a military veteran and lives in Cape Canaveral Florida. Ray started working for TeleTech in October 2012. 

"I like working from home and the home-shoring infrastructure Teletech has built to enable a 'work at home' environment. And of course, I like the client’s product mix of consumer electronics," shared Ray.  For those considering a job with TeleTech, Ray suggests to be persistent.  It may take some time to go through the hiring and training process, but it is worth it.  Things get easier as you go along.

Wanting to further his education, Ray heard about the TeleTech tuition assistance program available to US employees and decided to check it out. Ray is currently studying for his Associates in Business degree at Eastern Florida College in Cocoa, Florida, taking courses both in person and online.  

Ray shared his experience with the tuition reimbursement benefit:

"I used the reimbursement benefit to help with my educational costs like tuition and books.  It’s a big help to have financial assistance and it i encouraging to know that my employer supports me with my continued education. My major areas of study is Writing Composition and Market Research. I’ve written and authored books and papers before but now I am studying my craft even further to do more business related writing. I would like to be a market research supplier and continue with my business writing. Continuing my career with Teletech and using my refined skills would be ideal."

We are excited to introduce Mosaic, our new intranet. Mosaic is the place where we come together. We bring our skills, experiences and ideas to connect, communicate and collaborate. If you look more closely, the threads that connect us weave an intricate story about who we are.

Get ready to be part of Mosaic.

We are consistently looking for ways to recognize those talented individuals who work for TeleTech and help to build the organization.  One such award is the TeleTech Values in Action Award.  Employees can nominate coworkers at all levels and throughout the globe who exemplify the TeleTech Values of Integrity, Trust, Respect, Communication, and Passion.  The local winners are then sent to a global review panel who select the global award winners. 

Please help me in congratulating the Q1 2013 ViA Global Award Winners:

• Annamarie Arnold - Outbound Sales Representative - Revana, USA
• Kevin Broughton - Team Lead, Service Delivery - Orillia, Canada
• Nathania Dizon - Team Lead, Service Delivery - Lipa, Philippines
• Paul Jason Esteves - Chat TSR Associate I - Novaliches, Philippines
• Nicole Gonzales - Associate - Greeley, USA
• Simon Harper - Senior Principal, Sales Engineering - Corporate Remote
• Spencer McIlvain - Human Capital Senior Generalist - Moundsville, USA
• Jaime Tanael, Jr. - Team Lead, Service Delivery - Pampanga, Philippines

TeleTech employees... Do you know a fellow employee who has consistently showcased the TeleTech Values?  If so, nominate that exemplary colleague today!  You can do so online at TeleTechJobs.com/Values.

We are excited to introduce a new functionality that will allow you to be updated on the status of your application real time. 

By simply logging into your TeleTechJobs profile you can review your applications, update them with additional information, and now you will also be able to see the most updated status of your job submission, as it is reviewed by our Talent Acquisition teams!

To view the status of your application, follow these steps:

1. Under the Apply Now menu, select Update Profile
2. Click on your country and log in with the username and password you created when applying for a position
3. Click on the My Jobpage tab to view your submissions
4. You will be presented with a list of all the different applications you have completed
5. Below the job posting details, you will find a Submission Status, which will display the current state of your application
6. You can click on the submission status to view more details and helpful information to contact us in case you have questions

You will also find a View Email Messages link, right below the Submission Status line. By clicking on this link you will have access to all the email communications our Talent Acquisition team may have sent you after receiving your application.

We hope you find this useful, and thank you for your interest in TeleTech!